Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with deposits, withdrawals, payment methods, bonus balance, free spins, active promotions and recent wins across slots, featured games, live casino and live betting. Contact us via live chat, email or phone for a quick reply. We aim to resolve routine enquiries promptly and guide you through verification and account security steps. Payments and privacy contacts are available for billing or data enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat 24/7, email reply within 24 hours |
| General enquiries | [email protected] Mon-Fri monitoring, standard replies within one business day |
| Affiliate enquiries | [email protected] Partner team, replies within 48 hours |
| Phone | +44 20 7946 0325 Calls handled Mon-Fri, 09:00-18:00 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the quickest way to reach our team for account issues, document submissions, or detailed enquiries. Please send messages to [email protected] and include a clear subject line, your account ID, and current contact details. Providing concise information and attachments up front helps us resolve requests faster and avoids delays when verifying documents or investigating account matters.
Contact Form
Response Time
Need help? Our support team responds quickly - most inquiries are answered within one business day. More complex issues, such as KYC checks, payment investigations or account disputes, may take longer depending on their nature and the evidence required. For urgent matters use live chat for the fastest response or email [email protected] and we’ll follow up promptly.
Feedback
We want your feedback. Share suggestions or ideas to improve the website and help us fine-tune games, promotions, and payments. Every message is read carefully by our team and used to improve service and user experience. Send comments via live chat or email to [email protected] and we’ll review your input to make the site better for everyone.