Responsible Gambling Policy

We take responsible gambling seriously. Our aim is to keep play safe, controlled and enjoyable for everyone. We provide clear tools and practical guidance so players can set personal limits, recognise risky patterns and access support quickly. If you ever feel gambling is affecting your life, we encourage you to use the measures below or contact a support organisation.

Player protection principles

We prioritise player safety, privacy and fair play. Our approach is preventative and supportive: we encourage sensible limits, early intervention where patterns change, and straightforward routes to help. We treat every request for help with discretion and without judgement.

Activity-control tools

Players can control their activity directly from the account area. Available tools include deposit limits, loss limits, session reminders and cooling-off periods. These controls are easy to set, change or remove, although longer restrictions require account verification and a waiting period to prevent misuse.

Deposit limits

Deposit limits let you cap how much you add to your account over a defined period. You can choose daily, weekly or monthly limits to match your budget. Limits take effect immediately for new deposits and can be reduced at any time; increases may apply after a short delay for safety reasons.

Loss limits

Loss limits help you control how much you can lose within a set time frame. You can set a monetary cap that stops play or prompts an alert when reached. These limits are designed to keep play affordable and are available alongside deposit and wager controls.

Time limits and account breaks

Session reminders and time limits are available to remind you to take breaks. You can also set short account breaks or longer cooling-off periods from 24 hours up to several months. During a break you will not be able to log in or place bets, depending on the chosen option.

Self-exclusion

If you need a longer pause, self-exclusion is available. This is a formal request to block your account for a set period or permanently. Self-exclusion may include blocking from marketing communications and restricting account access; we will provide information on how to reopen an account only once the exclusion ends.

Signs of problematic behaviour

Warning signs include chasing losses, spending beyond your means, changes in sleep or work, hiding activity from family or friends, and difficulty stopping. If you notice these signs in yourself or others, consider using limits, taking a break or seeking professional support.

Tips for maintaining control

Set a budget before you play, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and keep gambling as a form of entertainment rather than income. Share concerns with someone you trust and use the account tools if needed.

Professional help and support organisations

If you need extra help, there are specialist organisations in the UK that offer confidential advice and treatment. Visit GamCare or GambleAware for self-assessment tools, helplines and counselling options. For immediate support, consider speaking to our support team and the recommended organisations above.